Emotional intelligence is the mental ability of an individual that makes him/her capable of understanding the emotions and activities of others in addition to the capability of being able to understand and manage their own actions and impulses and their causes. From an HR point of view this is the ability of the person that makes him/her different from others. This precisely means the ability to perceive the emotions and to access them and generate results by that understanding which helps in promoting the intellectual as well as emotional growth of the individual.
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